The small print
Legal
Cookies, privacy, terms of use and how to complain — all on one page.
Cookie policy
This website uses cookies to improve your browsing experience and to understand how the site is used.
- What we use
- Essential cookies for basic website functionality, and analytics cookies to understand how visitors use the site.
- Your choices
- By continuing to use this site you consent to our use of cookies. You can disable cookies in your browser settings, though some parts of the site may then not work properly.
- Questions
- For anything to do with our use of cookies, please contact us.
Last updated: September 2025
Privacy policy
- What we collect
- Only the minimum needed to reply to your enquiry — typically a name and an email address.
- How we use it
- Solely to reply to your enquiry and provide what you have asked for.
- Sharing
- We do not sell, share or distribute your personal information to any third party.
- Data retention
- We keep your information only as long as necessary to respond to your enquiry and for our legitimate organisational purposes.
- Your rights
- You can ask to see, correct or delete your personal information at any time by contacting us.
- Security
- We take reasonable measures to protect your information from unauthorised access.
- Questions
- For anything privacy-related, please contact us.
Last updated: September 2025
Terms of use
- Acceptance
- By using this website, you agree to these terms.
- Purpose
- This website is operated by the Royal Naval Association Japan Branch to provide information about the branch and to help members keep in touch.
- Acceptable use
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- Use the site respectfully and lawfully
- Do not submit false, offensive or inappropriate content
- Respect other users and our community values
- Do not attempt to disrupt or damage the website
- Content
- Information on this site is provided for general purposes. We aim for accuracy but cannot guarantee that everything is current or error-free. Any content you send us may be used for our organisational purposes.
- Liability
- We provide this website as it is, and cannot be held liable for any issues arising from its use.
- Changes
- We may update these terms at any time. Continued use of the site means you accept any changes.
- Governing law
- These terms are governed by the laws of Japan.
Last updated: September 2025
Complaints procedure
- How to complain
- If you have a complaint about our services or this website, please email us.
- What we will do
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- Acknowledge your complaint within 7 days
- Investigate the matter thoroughly and fairly
- Respond with our findings and any action we will take
- Aim to resolve complaints within 28 days
- Our commitment
- We take all complaints seriously and use them to improve our service to members and to the community.
- If you are not satisfied
- You may escalate your complaint to Royal Naval Association headquarters in the United Kingdom.
- Limitation
- This procedure relates to services provided by the Japan Branch and does not extend to matters outside our direct control.
Last updated: September 2025