Complaints Procedure
How to complain:
If you have a complaint about our services or website, please contact us through our website contact form or email us directly.
What we'll do:
We'll acknowledge your complaint within 7 days
We'll investigate the matter thoroughly and fairly
We'll respond with our findings and any actions we'll take
We aim to resolve complaints within 28 days
Our commitment:
We take all complaints seriously and use them to improve our services to members and the community.
If you're not satisfied:
If you remain dissatisfied with our response, you may escalate your complaint to the Royal Naval Association headquarters in the UK.
Limitation:
This complaints procedure relates to services provided by the Royal Navy Association Japan branch and does not extend to matters outside our direct control.
Last updated: September 2025
Links to our Friends
